Refund and Cancellations

At THE ARTFULL WALL, every poster is carefully prepared and packed to ensure quality. Please review our policy before placing your order.

❌ Cancellation Policy

  • Orders once placed cannot be cancelled after processing begins
  • Since orders are processed quickly, cancellation requests may not be accepted after a short time
  • Any customized or specially prepared orders are final and non-cancellable

We request you to review your order details carefully before confirming your purchase.

🚫 No Return Policy

We currently do not offer returns or exchanges for the following reasons:

  • Change of mind or personal preference
  • Wrong selection of size or design
  • Accidental orders
  • Minor color variations due to screen differences

⚠️ Eligible Cases (Replacement / Refund)

We only consider requests in the following situations:

  • Product received is damaged
  • Wrong product delivered

🎥 Proof Requirement (Important)

To request a replacement or refund, you must provide:

  • A clear unboxing video
  • Video should start from sealed package opening
  • Must clearly show the issue (damage / wrong item)

⏱️ This must be submitted within 24 hours of delivery

📩 How to Raise a Request

  1. Record a proper unboxing video
  2. Send it to us via email or WhatsApp
  3. Our team will review the request

🔍 Verification Process

  • Once we receive your request, our team will verify the issue
  • If approved, we will proceed with replacement or refund

💸 Refund Process

  • Refunds (if applicable) will be processed to the original payment method
  • It may take 3–5 working days to reflect in your account

🔄 Replacement Option

In most cases, we prefer to provide a replacement product instead of a refund, depending on availability.

⚠️ Important Conditions

  • Claims without unboxing video will not be accepted
  • Requests after 24 hours of delivery will not be considered
  • If the outer package is visibly damaged, please do not accept the delivery

🚚 RTO & Reshipping

If an order is returned due to customer-side issues such as:

  • Incorrect address
  • Wrong phone number
  • Customer unavailable
  • Refusal to accept order

Then:

  • The order will be marked as RTO (Return to Origin)
  • Refund (if requested) will be processed after deducting shipping charges
  • If you want the order again, reshipping charges will apply